ISO management systems and the process approach

When discussing 'process management' there is often a myriad of interchangeable references such as process map, flow chart, swim lane diagram, etc, however, these examples all have very different purposes; what about the voice of the customer and value chains?

Within our ISO implementations will explore this topic and ask if the voice of the customer can sit within a value chain...

Thinking about accredited certification? Over the coming months, I will be publishing a clause by clause interpretation of the ISO 9001 high-level structure,

I can also be contacted for advice...